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Complaints Procedure

Student2Student operates according to professional guidelines, policies and practices. If anybody wishes to make a complaint about the service that they or anybody else received from S2S they are invited to partake in the following complaints procedure:

All users of the Student2Student Programme (including Mentors, Mentees, Supporters and those who have been supported, etc) who wish to make a complaint about the service they have received are encouraged in the first instance to address their complaint directly to the member(s) of S2S that the complaint concerns. If this proves unsatisfactory, or if they do not feel comfortable approaching the person directly, they should make their complaint to the S2S Co-ordinator by phone (01 896 4316) or email (Student2Student@tcd.ie). If this is unsatisfactory you can talk to the Administrative Officer of the Student Counselling Service, Ros Agnew, by sending an email FAO Ros Agnew to student-counselling@tcd.ie. Again if this is unsatisfactory you can email the Director of the Student Counselling Service by sending an email FAO Deirdre Flynn to student-counselling@tcd.ie .

If the complaint involves the Director, or is a complaint that has not been addressed to the complainant’s satisfaction by the Director, the issue should be brought to the attention of the Chief Operating Officer, Geraldine Ruane. The Chief Operating Officer can be contacted by telephone at (01) 896 2789 or by sending an email FAO Geraldine Ruane to offcoo@tcd.ie.

All complaints will be dealt with in a strictly confidential manner.

Please note that you can also leave feedback anonymously via the form on our feedback page. However, depending on the information you give in this form we may not be able to directly address the issue with the person or people involved.


Last updated 10 February 2016 by student2student@tcd.ie (Email).